Provider Travel
Provider Travel generally relates to the provider travelling in order to deliver a support. Whether and how it can be claimed depends on the support, the current NDIS pricing rules and what was agreed with the participant.
- Check whether travel applies to the support.
- Check what was agreed before the support took place.
- Check the current official pricing and support-item information.
- Keep a clear record of the travel that actually occurred.
Activity Based Transport
Activity Based Transport is different. It generally relates to transporting a participant as part of delivering certain supports. It should not be treated as the same thing as travelling to reach the participant.
A simple way to remember the difference
Provider Travel = you travelling to deliver the support. Activity Based Transport = participant transport connected with the support.
That simple distinction helps with the first check, but the current support item and pricing guidance still need to be verified before invoicing.
Before adding travel or transport to an invoice
- Was it agreed beforehand?
- Does the current support item permit it?
- Do your records show what actually happened?
- Are any kilometres, parking, tolls or other costs being treated correctly?
Frequently asked questions
Is Provider Travel the same as Activity Based Transport?
No. Provider Travel generally concerns travel required to deliver support, while Activity Based Transport concerns participant transport associated with certain supports.
Can I charge travel every time I drive to a participant?
Do not assume so. Check the support, the current official rules and what was agreed before invoicing.
Should travel be discussed in the service agreement?
Where travel or transport may occur, it is useful to make the arrangements clear before support begins.